SHIPPING POLICY

Shipping Policy

1. Origin & Destinations

• We ship worldwide from our base in Indonesia—no hidden restrictions.

2. Processing Time

• Most orders are processed and shipped within 2-3 weeks unless specified otherwise on the product page.

• If we anticipate any delays, we'll let you know via email or website announcements.

3. Shipping Methods & Carriers

• We partner with reliable carriers like USPS UPS, and international postal services.
  

4. Tracking & Confirmation

• Tracking information is added once your order is dispatched, so you'll receive updates via email.

• Orders are only marked "Shipped" when the package leaves our facility.

5. Shipping Costs

• We use a flat-rate pricing and we offer an express shipping as well. All relevant fees are transparently included at checkout.

6. International Shipments & Customs

• Buyers are responsible for any import duties or taxes that apply in their country.

• We adhere to international shipping and customs regulations—please ensure your address is correct to avoid delays.

7. Shipping Insurance & Lost/Damaged Orders

• In rare cases of missing or damaged items, we'll work with you to resolve it.

• For items shipped via our pre‑purchased labels, coverage is provided according to the carrier’s insurance policies.

8. Contact & Support

• For questions about shipping cost, delivery times, or insurance coverage, please contact us at kponzujkt@gmail.com before placing your order.

• If an order doesn’t arrive, we're here to help—but may need tracking proof or receipt confirmation.