Refund & Return Policy

At Kponzu, we want you to love your order—but if something’s not quite right, we offer a 10-day return window from the date your item is delivered.

Eligibility for Returns

To qualify for a return:

  • Items must be in their original condition

  • A proof of purchase (receipt, order confirmation) is required

Please note: return shipping costs are the responsibility of the customer

How to Start a Return

Email us at kponzujkt@gmail.com to initiate your return.
We'll guide you through the next steps and share the return address.

Questions or unsure about something? Feel free to reach out anytime at kponzujkt@gmail.com

Damages or Issues

If your item arrives damaged, defective, or you receive the wrong item, contact us right away.
Email us with photos and a description of the issue so we can make it right as quickly as possible.

💸 Refund Process

Once your return arrives and is inspected, we’ll notify you whether the refund is approved or declined.

  • If approved, your refund will be issued to the original payment method within 10 business days

  • Keep in mind that banks or credit card providers may take a bit longer to post the funds

If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at kponzujkt@gmail.com